WHAT TO DO WHEN AIRASIA SUDDENLY retimed YOUR FLIGHT?

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FLIGHT DELAYED? There is no such thing as flight delayed. The in word now is Retimed. This is what happened to us during our family trip using #AirAsia from Kota Kinabalu, Sabah, recently.

Afiq Hilman’s first flight

Plus, we had promised to return the rented van at 6PM and re-weight all our bags before checking-in. While my nephew and I waited for the rental represantative to collect the van, my sister, my mum and nieces were in charge of the bags.

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Being the normal not really fully-functioning, mad, crazy and shouting at each other family, we completed all our tasks; in returning the van, reorganise the bags, printed the tags and drop baggage all within 30 minutes after arriving at the airport.

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Happy with everything, and done our Maghrib and Isya’ jama’ prayer, lo and behold, I received two texts from AirAsia informing me that our flight home was retimed to 11:45PM and would reach KLIA2 at 2:45AM the next day. Whaat? My nephew had a training program on that next day and if we reach KLIA at 2:45AM, he would just had enough time to shower before hitting the road to Bangsar at 6AM. He won’t get a wink of sleep at all.

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I took a deep breath and told my sister to change into a “battle-mode” as we got many explanation to do at the counter. We marched to the customer service and explained the situation we faced. as we’ve already checked-in our luggage, before we received the notification.

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Alhamdulillah, the matter was resolved swiftly. Not just we managed to get an earlier flight at 8:30PM, we were also given six hot seats, which is more expensive than the normal seats we originally purchased. Alhamdulillah too that we got our in-flight food as bought and luggages were re-direct to the new flights and arrived safely at KLIA2. So here are some tips for those taking AirAsia flights to your destination.

  • Always arrive early to the airport to check-in and drop your luggage at the Drop Luggage Counter
  • Be alert on any changes on flight schedule – AirAsia is famous for delayed departure or even now they call it Retimed.
  • Keep your handphone close. Make sure it is linked with your emails and check your messages regularly
  • When you receive a Retimed notification on your handphone, immediately head towards the Customer Service and explain calmly about your situation. The staffs are always willing to help out.
  • If the plane is not full, they could change the flight for your, be it earlier or maybe a tad late. It is easier if you travel alone or in a very small group.
  • We were lucky to immediately informed the customer service staff and got all in a row seats. If we were late in dealing with the problem, we may be placed at different seats.

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We finally reached KLIA2 at 11.30PM, 10 minutes from the original plan.

#sabah #klia2 #kkia #airasia #kotakinabalu #kk #kundasang #flightdelayed #retimed #travel #malaysia #mymalaysia #familytrip #family

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